Frequently Asked Questions

Everything you need to know about shopping with Lumibop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my shipment?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

Lumibop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

Are my personal details secure?

Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.